Services offered

We specialize in conducting training programs from
“D to D” – Design to Delivery.


New and unique programs are designed.


They are highly customized to the organizations’ needs and the level of participants for whom the training is intended..


While delivering, the focus is on personalising the program to suit the individual group of participants.

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Dynamic Communication Skills

FOR WHOM: People from all walks of life who are interested in developing their Communication Skills

Everyone is born with the ability to communicate naturally. But effective and dynamic communication is a skill and hence can be learnt. “To communicate effectively is to live life effectively”.

Most of the problems in life and relationships happen because of ineffective communication. There is also loss of productivity in work and happiness in personal life. The ability to express oneself clearly and positively with confidence is an asset one needs to become a successful person. So also is the ability to listen.

Listening is a skill that is seldom taught in schools and colleges. A workshop on Dynamic Communication helps participants learn the principles and methods of effective communication. Applying these principles result in changing the way of life towards success.

PARTICIPANTS WILL

  • Realize the importance of communication in life.
  • Learn to communicate effectively
  • Identify the personal style in their communication.
  • Learn to dissolve barriers in communication.
  • Sharpen one’s communication for success in life.
  • Overcome fear of expression

METHODOLOGY

  • Interactive Sessions
  • Introspective Exercises
  • Spontaneous Processing
  • Structured tools for assessment
  • Experiential Exercises
  • Tools for Monitoring Self – Development
  • Games

TOPICS:

COMMUNICATION

  • Process of communication
  • Identifying and overcoming barriers
  • Self-assessment of one’s efficiency
  • Focus on oral communication skills
  • Building and sustaining rapport
  • Perception and its effect on interpretation

SPEAKING SKILLS

  • Personal qualities of speaker
  • Importance of using voice effectively
  • Principles of one to one speaking
  • Effective speaking

LISTENING SKILLS

  • Levels of listening
  • Identifying one’s own efficiency
  • Effective listening practices
  • Exercises for developing effective listening

NON – VERBAL COMMUNICATION 

  • Awareness of Non-Verbal Communication
  • Body language for effective rapport building
  • Developing the “Third eye”

SELF-AWARENESS

  • Self – Image and Self – Esteem
  • Its role in communication
  • Developing a positive self image

ACTION PLAN

Effective Presentation Skills

FOR WHOM: All Professionals, managers and executives in staff and line positions, leaders and team members of projects including software who have to make effective and convincing presentations to board of directors, press, customers and company personnel.

PARTICIPANTS WILL:

  • Learn how to make powerful business presentations in order to win support, persuade and sell their products or ideas to others.
  • Get maximum opportunity for the development of techniques and proficiency in all areas of verbal communication and presentation.
  • Enable to identify and to overcome difficulties one might experience while making presentation.
  • Encourage the practice of the skills with involvement, participation and professional appraisal together with individual coaching.
  • Enable to develop the public speaking skills that make a positive impression and enhance their professional image

AREAS OF FOCUS

  • Effective Presentation Skills
  • Preparation of material
  • ersonal Style and behavior
  • Communication in depth
  • Personal action plan
  • Action Plan

METHODOLOGY

  • Video shooting of each participant
  • Interactive Sessions
  • Spontaneous Processing
  • Structured tools for assessment
  • Experiential Practice Exercises
  • Identifying the problems in presentations and implementing the solutions
  • Personal feedback
TOPICS:

PREPARATION OF MATERIALS

  • Setting the objectives and expectations
  • Carrying out a detailed analysis of audience to match the material to their needs
  • Accumulating and selecting the vital information
  • Structuring the overall design to give the presentation form and clarity
  • Compiling and working from script to notes
  • Giving birth to the right words

PERSONAL STYLE AND BEHAVIOR

  • Speaking with power and persuasion
  • Controlling speaking stress, fear and apprehension
  • Building inner calm and outward composure
  • Visual impact-posture, movement gesture
  • The correct method of breaking for more proficient speaking; clarity, audibility and projection
  • Commanding attention and communicating the message
  • Developing a more interesting and expressive voice in order to maintain audience attention

COMMUNICATION IN DEPTH

  • Handling the question-hearing/listening the problems
  • Impromptu speaking-thinking ‘on the feet’ and speaking ‘off the cuff’
  • Audience/speaker relationship
  • Diffusing inflammatory situations
  • Communicating in groups

PERSONAL ACTION PLAN

  • Awareness on the remaining areas for further development and improvement
  • Recognition of the sheer pleasure that results from dynamic speaking

ACTION PLAN

 

Train the Trainer

In today’s global and competitive environment only learning organizations can grow and sustain.

Training has become an important learning activity for developing excellence and enable “ordinary people perform extraordinarily”. Creative Communication and Management Center brings over 30 years of experience in organizing and facilitating the process of nurturing highly effective people in different organizations.

“TRAIN THE TRAINER” workshop is designed to help trainers understand and apply the nuances
of effective training. All Professionals, Managers, Executives, Leaders, Teachers and Trainers including Freelance Trainers wanting to make an impact as trainers will benefit from this workshop.

A 2 DAYS intensive workshop that helps trainers be more effective in their training!

  • Determining learning objectives
  • Training Methods and Design
  • Personal Style and behavior
  • Effective Delivery, Participants’ Focus
  • Evaluation & Action Plan

Program Objectives:

  • Understand the Training process and roles of trainer
  • Help internal trainers develop competencies in designing training modules
  • Learn and develop good level of competence in delivering training
  • Make training lively and interactive.
  • Enjoy and innovate while executing training programs

Methodology

The methodology adopted is a combination of

  • Structured assessment
  • Interactive sessions
  • Practice exercises
  • Group work
  • Sample Design
  • Introspective process
  • Video-taping of Presentations & Spontaneous processing

Management Development Program

Program Outline:

PHASE ONE – Two Days | PHASE TWO (After One to Two Months) Two Days

These are the main topics. Once these are finalized, the sub-topics for each topic will be designed.

PHASE ONE:

GOAL SETTING

  • Define Success
  • Goal Setting Process
  • Identify Strengths and Talents
  • Goal Statement for Self and Team member
  • Aligning individual’s and team members’ goals with the organizational goals
  • Monitoring each team member
  • Program Self and team for Success using Neuro-Linguistic Programming

INTER-PERSONAL SKILLS

  • Use Transactional Analysis as a way of life
  • Understand one’s own Ego-gram profile
  • Decision to change in areas where one needs to change
  • Understand team members’ profile
  • Four Attitudes

COMMUNICATION

  • Process of communication
  • Barriers – Identifying and overcoming barriers
  • Self – assessment of one’s efficiency

PRESENTER’S QUALITIES

  • Personal style
  • Controlling speaking stress, fear & apprehension
  • Building inner calm & outward composure
  • Visual impact – posture, gesture, eye contact
  • Voice culture
  • Total body behavior

LISTENING SKILLS

  • Effective listening practices
  • Exercises for developing effective listening

NON – VERBAL COMMUNICATION 

  • Awareness of NVC & Body language for effective rapport building
  • Developing the “Third eye”

TEAM BONDING

  • Team Spirit
  • Understand what keeps team together
  • Individual Vs Team needs
  • Build Effective & empowered team

COACHING 

  • Understand coaching process
  • 4 Phases of Coaching
  • Coaching tools and techniques
  • Coaching for peak performance
  • Giving structured and pro-active feedback on Performance

POSITIVE INFLUENCE AND MOTIVATION

  • Understand what motivates people
  • Self Motivation Styles to motivate others
  • Positive Feedback
  • 4 Styles of leadership
  • Identify levels of motivation of team members
  • Task Vs People orientation
  • Invest on relationship

PROFESSIONALISM

  • Understanding the larger business interest
  • Increasing The Business Sense
  • Understanding beyond operational issues
  • Become professional in approach to work related issues

PHASE TWO: – Two Days

LEADERSHIP 

  • Qualities of an effective leader
  • 4 styles of leadership
  • Manager As Leader
  • Differences between manager and leader
  • Developing one’s own leadership qualities

MANAGEMENT SKILLS

  • Assessment Of One’s Level Of Management Skills
  • Principles Of Planning & Developing
  • Effective Organizing Skills

PROBLEM SOLVING

  • Steps to solve problems
  • Creative problem solving

CHANGE MANAGEMENT

  • Understand stages of change
  • Impact of change on performance
  • Using appropriate methods of guiding and coaching at different stages

DELEGATION / CONTROLLING

  • Understand importance of delegation
  • Deciding whom to delegate and what to delegate
  • Preparing self and others for delegation
  • Four stages of delegation process

CONFLICT MANAGEMENT

  • Understand philosophy of conflict management
  • Causes of conflicts
  • Steps for conflict resolution
  • Handling Emotions
  • Acknowledge the importance of understanding and accepting emotions
  • Dealing effectively with emotions that drain energy
  • Stress management exercises

ACTION PLAN

    “BET” – Building Effective Teams

    TEAM BUILDING

    • Team Roles
    • Building team spirit
    • Resolving differences between team members

    INTER-PERSONAL RELATIONS

    • Components of Inter-personal communication
    • Need for better Inter-personal relations
    • Factors affecting Inter-personal relations
    • Creating an amicable work atmosphere

    TRANSACTIONAL ANALYSIS

    • Using Transactional Analysis for understanding self & others
    • Ego states and ego-gram
    • Strokes, Stroking strategy
    • Four Attitudes & Life Positions

    ATTITUDES

    • Developing positive mental attitude
    • Decisions for attitudinal change

    NEURO-LINGUISTIC PROGRAMMING

    • Basics of NLP
    • Understanding how people differ in the way they take in reality
    • Information for communication
    • Building and sustaining rapport
    • Perception and its effect on interpretation
    • Use principles of NLP for better communication

    SELF-AWARENESS

    • Self – Image, Self – Esteem
    • Its role in inter-personal communication
    • Developing a positive self image

    CONFLICT RESOLUTION

    • Understand conflicts
    • Clarifying goals of conflict management
    • Steps to resolve conflicts
    • Communicating effectively for resolving conflicts

    ACTION PLAN

     

     

    Personal Effectiveness Program

    FOR WHOM:

    People from all walks of life who are interested in Self development

    One of the gifts of life is to be able to get what we want in our life. Our personal effectiveness decides our quality of life in every aspect both personally and professionally. In today’s life balancing the different roles we play affects our goals, relationships and achievements.

    In this process of becoming personally effective we can discover more meaning in what ever we do in our life. Learning to become personally more effective in a structured way in a workshop helps and facilitates the process of becoming a better human being.

    PARTICIPANTS WILL

    • Live life with confidence
    • Realize their own competence
    • Be confident of their competence
    • Handle difficult situations effectively
    • Create sense of achievement
    • Make goal – setting a way of life
    • Achieve success in career
    • Gain personal mastery
    • Developing a sense of ownership for work
    • Building enthusiasm towards work
    • Unlock hidden potential
    • Discover the keys to success

    METHODOLOGY

    • Interactive Sessions
    • Introspective Exercises
    • Spontaneous Processing
    • Structured tools for assessment
    • Experiential Exercises
    • Tools for Monitoring Self – Development
    • Games

    TOPICS:

    • TOTAL LIVING ANALYSIS
    • Different aspects of an individual
    • Roles we play

    GOAL SETTING

    • Achievements, Wants & Goals
    • Defining success
    • Translate wishes to goals
    • Goal setting as a way of life

     

    UNDERSTANDING “WORK”

    • Awareness of personal definition of work
    • Looking at work as an extension of oneself
    • Understand values in work, personal values
      & clarify them

    TALENTS AND SKILLS

    • Identifying one’s own talents and skills
    • Talent quiz
    • Realizing one’s own potential

    TIME MANAGEMENT

    • Time wasters
    • Time management principles

    STRESS MANAGEMENT

    • Awareness of stress
    • Identifying source of stress
    • Relaxation techniques

    BUILDING PSYCHIC ENERGY

    • Use NLP for personal growth
    • Developing Personal Success Strategies

    ACTION PLAN

     

     

    Leadership Development Program

    Duration : 4 days

    FOR WHOM:

    People in leadership and influencing position who need to develop leadership qualities.
    Newly promoted managers who are expected to take up leadership challenges.
    Entrepreneurs who need to prepare themselves for higher growth in their venture.

    PARTICIPANTS WILL

    • Learn leadership qualities
    • Assess their current effectiveness as a leader
    • Identify qualities to develop, skills to sharpen
    • Learn how to make powerful changes in their mind set
    • Manage and Motivate their teams
    • Develop and align to their vision
    • Become a PEOPLE’s leader – Persuade, Emulate, Ownership, Powerful, learner, Example leader

    METHODOLOGY

    • Interactive Sessions
    • Experiential exercises
    • Introspective process
    • Role plays
    • Structured tools for measurements

    TOPICS:

    Leadership

    • Contextual and Generic leadership qualities
    • Top 10 Qualities of powerful leaders
    • PEOPLE leadership skills
    • Managers and Leaders
    • 13 behaviours of High Trust leaders
    • Span of identification

    Interpersonal relations in teams

    • Features of Effective teams
    • Factors affecting Inter-personal relations
    • Creating an amicable work atmosphere

    Transactional Analysis

    • Ego states, Ego gram
    • Awareness of one’s own Egogram and how it influences leadership style
    • Life positions and four attitudes
    • Strokes, Stroking strategies, Using strokes to build relationships
    • Using Transactional Analysis for becoming an effective PEOPLE Leader

     

    Effective Communication in teams

    • Process of communication, Importance of listening
    • Understanding how and why people differ in the way they see issues
    • Understanding how and why people differ in the way they see issues
    • Open communication, Bridging gaps in communication
    • Building and sustaining rapport

    Basic Managerial skills

    • Situational leadership
    • Skill-Will matrix
    • Identifying team members Skill-Will level
    • Motivating and Developing team members for higher levels of performance

    Planning, Problem solving, Decision making

    • Steps for planning
    • Problem solving, Importance of defining problem
    • Tools for definition of problem
    • 5 Whys, Root cause Analysis
    • Decision making – blocks and steps for decision making
    • Decision making tools – for actual decision making contexts
    • Pareto analysis, Paired comparison analysis, Grid analysis, Decision Tree,
    • PMI- Plus Minus Impact
    • Creative thinking – Six hats
    • Examples of solving actual problems using creative thinking

    ACTION PLAN

    Putting all the learnings together